FAQ

1. How long does shipping take?

We prepare all orders within 1–2 business days. Delivery typically takes 8–11 business days, meaning most customers receive their package within 9–13 business days from the purchase date.

2. Do you offer free shipping?

Yes — every order ships for free, regardless of size or destination.

3. Can I return or exchange an item?

Yes. You may return any unused, undamaged item within 30 days of delivery, and exchanges are also available. For full details, please see our Return & Refund Policy.

4. Who pays for return shipping?

Return shipping costs are the customer’s responsibility unless the item arrives damaged, defective, or incorrect — in those cases, we cover the cost.

5. How do I start a return?

Send us an email at info@svulp.com with your order number. We’ll provide the return instructions and the appropriate return address.

6. How long does it take to receive a refund?

Once we receive and check your returned item, we issue the refund within 7 days to your original payment method.

7. What payment methods do you accept?

We accept the following payment options:

• Visa, Mastercard, American Express

• PayPal

• Shop Pay

• Google Pay

• Apple Pay

• UnionPay

8. Is my payment information secure?

Absolutely. All payments are processed through a secure 128-bit SSL-encrypted system. Your card information is never stored on our servers.

9. Can I cancel my order?

Yes, cancellations are possible as long as the order hasn’t shipped yet. Just contact us at info@svulp.com
If the order has already been dispatched, you can still return it after delivery.

Website Name: Svulp
Address: Malerhaugveien 30, 0661, Oslo, Norway
Phone: +47 95 45 68 18
Email: info@svulp.com
ustomer Service Hours:
Monday–Friday: 09:00–17:00 (GMT+1)

We aim to answer all inquiries within 1–2 working days.